MyWorkDrive Support

Search Knowledge Base by Keyword

Licensing Status Unknown or License Exceeded

You are here:
< Back

License status: Unknown, unable to pull your license, system downgraded to demonstration mode or DeviceId Empty or User receive and error that license has been exceeded when there should be plenty of licenses available.

Please check the “MyWorkDrive Service” in services.msc.  It has a 3000 millisecond timeout on startup.  On slow servers this maximum timeout may have been reached.  Also check to ensure no firewalls are blocking our license service – see our Firewall Settings Article.

This message may also display briefly on a server just after restart – it will clear in a few minutes.

Resolution:  Manually start service and review server processor and I/O to improve startup performance.  

Optionally change service startup to Automatic Delayed Start on slow servers.