MyWorkDrive Support

How can we help you today?

Upgrading MyWorkDrive Server Guide

You are here:
< Back

Upgrading MyWorkDrive Server

MyWorkDrive server is designed to be upgraded in place. Upgrades are free to licensed clients, we do not charge a fee for upgrades or a software maintenance fee for access to upgrades.

Before you begin

  • Download the new version of MyWorkDrive server installer from the portal
  • Backup your settings. Either by making a manual backup of the settings folder in c:\wanpath\Wanpath.Data or, if your upgrading from version 5.2 or later, using the Export feature in settings. Note that you cannot copy any of the files in settings back into a newer install to “fix” it, however you can use pieces of the saved files to ease in disaster recovery. See the Backup MyWorkDrive settings section of the Server Guide for additional details.
  • Have your license key handy. In some instances you may need to re-apply your license key in settings after upgrade. You can retrieve your license key by logging into the portal at with your licensed email.  Contact support if you do not know your login email or need help retrieving your License Key.
  • Review the release notes so you are aware of changes and new features.

We would always encourage you to test the new version of the server in a QA or Lab environment prior to upgrading any production servers.

Conducting the Upgrade

The install is designed to be run on the existing server. You do not need to stop any services or make any changes. Just run the downloaded server update installer.

Depending on versions you are upgrading from, you will get different prompts to confirm during the upgrade.

MyWorkDrive server requires an reboot upon completion and will disconnect open connections during the upgrade. You are encouraged to complete this process at a time when connections are closed and a reboot is possible. Leaving the server pending a reboot is not advised.


The MyWorkDrive install process for upgrades will preserve all of your existing settings and migrate/apply them to the new version. Unless otherwise noted by the installer or release notes, you will have a fully functional server after reboot and process startup.


The startup process will take several minutes longer than the operating system reboot and you may receive a message on the admin or web client consoles if you attempt to immediately re-connect after reboot that the services are starting up and to please wait.


  • Upgrades and downgrades within the same version, ie 5.2.0 to 5.2.1 to 5.2.4 to 5.2.3 will work seamlessly.
  • Upgrades to newer versions, ie 5.2.1 to 5.3.0 will also work seamlessly, unless otherwise noted by the installer or the release notes.
  • Downgrades to previous versions, ie 5.3.2 to 5.2.1 are not advised without consulting MyWorkDrive and will result in the loss of any features, enhancements or functionality introduced in the newer version. Additionally, you may encounter licensing issues when going back to prior versions, and you are strongly encouraged to contact support prior to downgrading.


As always, it is prudent to backup any data stored on the server. We do not recommend keeping your shares local to the MyWorkDrive server or running any other applications on the same server, but if you do, you are strongly encouraged to back them up prior to upgrading.

Scripting the upgrade

Starting with version 5.4.2 or higher, MyWorkDrive Server setup now supports installing via a script.  Simply run the setup.exe with /q to upgrade silently retaining existing settings.

Things to check after Upgrade

  • In settings, check that your server is properly licensed, if it is not, reapply your license key.
  • If you are using the Cloud Web Connector, check that it is enabled in settings. If it is not, re-enable it.
  • If you are using Office 365, check that it is enabled in settings. if it is not, re-enable it.
  • If you are using SSO, verify that it is enabled and configured on the Enterprise tab.
  • If you are using Two Factor Authentication, verify that it is enabled and configured on the Enterprise tab.

If you have an issue during install, you are encouraged to review the installation log file at c:\wanpath\Wanpath.Data\Logs\Installer for details about the installation process and errors.

If you have any questions about upgrading your MyWorkDrive server please contact support prior to upgrading.