Antivirus Settings for MyWorkDrive
This article details MyWorkDrive Server and Client Antivirus settings for versions 5.2 and above. When you run Windows antivirus programs on MyWorkDrive, you can help enhance the security of your organization. However, if they aren’t configured correctly, Windows antivirus programs can cause problems in MyWorkDrive server and clients. MyWorkDrive support has attempted to detail basic exclusion requirements however each Antivirus vendor operates differently and may require additional exclusions and settings to ensure 100% functionality.
Server Antivirus Exclusions
C:\Program Files (x86)\Wanpath\*.*
Many antivirus programs support the scanning of processes, which can adversely affect MyWorkDrive if the incorrect processes are scanned. Therefore, you should exclude the following MyWorkDrive or related processes from process scanning.
“C:\Program Files (x86)\Wanpath\MyWorkDrive\ActiveDirectoryService\MyWorkDrive.ActiveDirectoryService.exe”
“C:\Program Files (x86)\Wanpath\MyWorkDrive\Service\MyWorkDrive.Service.exe”
Local Web Application Firewall
In addition to corporate firewall settings if your antivirus product enables a local web application firewall add the following exclusions.
Allow any to localhost 127.0.0.1 for Administration Console management.
If your antivirus application adjusts or limits TCP or UDP ports, we advise disabling that feature. MyWorkDrive makes real time calls via LDAP to the AD to authenticate users on login and again on file access/save, resulting on a high volume server in a large number of calls. If you are limiting tcp/udp ports this can result in the domain controller reporting unavailable and the operating system “timing out” AD calls for 15 minutes when ports are exhausted. When the OS times out those AD calls your MyWorkDrive server will report offline to users and deny logins/file access/save.
McAfee Antivirus Example Exclusions
As an example, for McAfee Endpoint Security add the following MyWorkDrive exclusions. In addition to these exclusions review firewall ports required for various MyWorkDrive services.
Add Local Host (127.0.0.1) and Local Subnets Exclusion
LAN Example: 10.0.0.0/24
Add exclusion for 127.0.0.1
Windows Client Antivirus Exclusions
C:\ProgramData\Wanpath\*.* – log files
C:\Users\%username%\AppData\Local\MyWorkDrive\*.* – user configuration data
Exclude Network Drive Letter Scanning.