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Antivirus Settings for MyWorkDrive

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This article details MyWorkDrive Server and Client Antivirus settings for versions 5.2 and above.  When you run Windows antivirus programs on MyWorkDrive, you can help enhance the security of your organization. However, if they aren’t configured correctly, Windows antivirus programs can cause problems in MyWorkDrive server and clients.  MyWorkDrive support has attempted to detail basic exclusion requirements however each Antivirus vendor operates differently and may require additional exclusions and settings to ensure 100% functionality.

Server Antivirus Exclusions

Folder Exclusions

 

C:\wanpath\*.*

C:\Program Files (x86)\Wanpath\*.*

C:\ProgramData\WANPATH\*.*

Process exclusions

 

Many antivirus programs support the scanning of processes, which can adversely affect MyWorkDrive if the incorrect processes are scanned. Therefore, you should exclude the following MyWorkDrive or related processes from process scanning.

“C:\Program Files (x86)\Wanpath\MyWorkDrive\ActiveDirectoryService\MyWorkDrive.ActiveDirectoryService.exe”

“C:\Program Files (x86)\Wanpath\MyWorkDrive\Service\MyWorkDrive.Service.exe”

“C:\Wanpath\WanPath.Utilities\Exe\cloudflared.exe”

w3wp (IIS Worker Processes)

This may be particuarly impactful in high volume enviornments. We have seen environments where there are a large number of files opened/closed/saved or file transfers where CPU utilization can be cut by 30% by removing scanning on these four services/processes. Assuming you have appropriate border and file system security, redundantly scanning MyWorkDrive processes is a bottleneck you may seek to avoid.

 

Local Web Application Firewall

 

In addition to corporate firewall settings if your antivirus product enables a local web application firewall add the following exclusions.

Allow any to localhost 127.0.0.1 for Administration Console management.

 

TCP/UDP Ports

If your antivirus application adjusts or limits TCP or UDP ports, we advise disabling that feature.  MyWorkDrive makes real time calls via LDAP to the AD to authenticate users on login and again on file access/save, resulting on a high volume server in a large number of calls.  If you are limiting tcp/udp ports this can result in the domain controller reporting unavailable and the operating system “timing out” AD calls for 15 minutes when ports are exhausted.  When the OS times out those AD calls your MyWorkDrive server will report offlin