January MyWorkDrive Newsletter 2024

Exceptional Tech Support

In today’s modern tech world, SaaS products are becoming increasingly complex. With trainings, webinars, and long support calls, finding the solutions to sticky situations can be a costly time suck. That’s why a product with a stellar support staff is vital. Unfortunately, many organizations are making support an afterthought. Once a product is purchased there is little regard for continued customer satisfaction and when a problem arises the customer is pawned off to a token support staff often located offshore.

When customers encounter issues or have questions, the quality of support they receive plays a pivotal role in shaping their perception of a brand. Slow response times, unhelpful or uninformed replies, and a lack of empathy can leave customers feeling undervalued and disheartened. This negative experience not only affects their current transaction but also tarnishes a brand’s reputation, as dissatisfied customers are likely to share their grievances with others.

Moreover, inadequate support can lead to increased customer churn. When customers don’t feel their concerns are addressed promptly and effectively, they are more likely to explore alternatives. Losing customers not only impacts revenue but also erodes the trust and loyalty a brand has worked hard to build.

At MyWorkDrive, we understand the significance of exceptional customer support. That’s why we prioritize providing robust and effective US-based support. Our team is committed to ensuring that your queries are addressed promptly and with the utmost care. We believe in going the extra mile to enhance your experience with our product.

Some vendors seem to value only an initial purchase, charge for poor support, and pester customers with upselling. This goes against the founding principles at MyWorkDrive.

In contrast to the drawbacks of subpar support, investing in a reliable support system can lead to improved customer satisfaction and loyalty. We are proud to offer a support system that stands out in the industry – one that values your time and concerns.

As previously mentioned, we have heard that some other remote file-share access platforms have been dropping the ball lately when it comes to support, with no improvement in sight. This makes us concerned at MyWorkDrive as this is not a norm that should be standardized across our industry. On the other hand, we are proud to do what we do and keep our customers satisfied. MyWorkDrive does not, and will never, charge extra fees for support.

FAQ Spotlight

What is CMMC Compliance and How Does it Relate to File Share Access?

CMMC stands for Cybersecurity Maturity Model Certification. It’s a verification program that helps the US Department of Defense (DoD) determine if an organization is secure enough to work with sensitive data. CMMC is required for anyone in the DoD supply chain, including contractors, vendors, and subcontractors. The goal of CMMC is to protect information from unauthorized use or disclosure.

MyWorkDrive enables organizations to deploy file sharing that meets CMMC compliance standards on their own Windows file server infrastructure while still providing users with an enterprise file share collaboration and remote access solution without migrating files to proprietary cloud storage sync/share services.

Click here to learn more about MyWorkDrive and CMMC compliance.