FAQ

Author icon MyWorkDrive
Date icon October 15, 2025

How do user licenses work?

Unique user logins are tracked as each user logs in over the term of the annual subscription.

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Author icon MyWorkDrive
Date icon October 15, 2025

How do floating licenses work?

MyWorkDrive tracks the number of unique user logins and your subscribed user count needs cover enough users to support unique logins.

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Author icon MyWorkDrive
Date icon October 15, 2025

Limitations on Opening Certain File Types

Why can't I open certain file types (such as Databases, PSTs, Accounting systems, etc.) work via MyWorkDrive?

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Author icon MyWorkDrive
Date icon October 15, 2025

Migrate MyWorkDrive Server to a new machine

To migrate to a new MyWorkDrive Server following the server setup procedure in this article.

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Author icon MyWorkDrive
Date icon October 15, 2025

User's Domain accounts locked due to failed login attempts

Failed login attempts to MyWorkDrive will count as multiple attempts in Active Directory towards an Account Lockout Policy.

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Author icon MyWorkDrive
Date icon October 15, 2025

Network Shortcuts in MyWorkDrive Clients

Network shortcuts with UNC paths (.lnk files) are converted to folders on the MyWorkDrive Server to allow users to interact with files within them.

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Author icon MyWorkDrive
Date icon October 15, 2025

File Locking Details

MyWorkDrive is developed to interact with Windows SMB file sharing to place and read locks on Microsoft Office files when opened for editing.

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Author icon MyWorkDrive
Date icon October 15, 2025

Web Client Multi-File & Folder Support

Please note Drag and Drop provides multiple file and folder upload and download when using the web browser client.

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Author icon MyWorkDrive
Date icon October 15, 2025

How do I update credit card information on our subscription?

This article covers how to update credit card information in your portal account.

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Author icon MyWorkDrive
Date icon October 15, 2025

User Home Folders

MyWorkDrive supports home folders configured through Active Directory. This is a set of steps to configure and troubleshoot.

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Author icon MyWorkDrive
Date icon October 15, 2025

What are the file sizes supported by Office Online?

Please refer to the link below on the file size limits.

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