FAQ
MyWorkDrive
December 4, 2025
How Do User Licenses Work?
Unique user logins are tracked as each user logs in over the term of the annual subscription.
Read more
MyWorkDrive
December 4, 2025
How do floating licenses work?
MyWorkDrive tracks the number of unique user logins and your subscribed user count needs cover enough users to support unique logins.
Read more
MyWorkDrive
December 4, 2025
Why Aren't Some File Types Suitable To Open Via MyWorkDrive?
Why Aren't Some File Types Suitable To Open Via MyWorkDrive?
Read more
MyWorkDrive
December 4, 2025
Migrate MyWorkDrive Server To A New Machine
To migrate to a new MyWorkDrive Server following the server setup procedure in this article.
Read more
MyWorkDrive
December 4, 2025
User's Domain Accounts Locked Due To Failed Login Attempts
Failed login attempts to MyWorkDrive will count as multiple attempts in Active Directory towards an Account Lockout Policy.
Read more
MyWorkDrive
December 4, 2025
Network Shortcuts in MyWorkDrive Clients
Network shortcuts with UNC paths (.lnk files) are converted to folders on the MyWorkDrive Server to allow users to interact with files within them.
Read more
MyWorkDrive
December 4, 2025
User Home Folders
MyWorkDrive supports home folders configured through Active Directory. This is a set of steps to configure and troubleshoot.
Read more
MyWorkDrive
December 4, 2025
What are the file sizes supported by Office Online?
Please refer to the link below on the file size limits.
Read more
MyWorkDrive
December 4, 2025
Web Client Multi-File & Folder Support
Web Client Multi-File & Folder Support
Read more
MyWorkDrive
December 4, 2025
How do I update credit card information on our subscription?
This article covers how to update credit card information in your portal account.
Read more